Terms & Conditions
Please read these terms carefully before using our mental health and wellness services.
Last updated: January 2025
1. Acceptance of Terms
By accessing and using Mindstance's mental health and wellness services, including our workshops, art therapy programs, and corporate wellness solutions, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Description of Services
Mindstance provides mental health and wellness services including:
- Corporate mental health workshops and training programs
- Art therapy sessions for individuals and groups
- Educational institution wellness programs
- Mental health awareness seminars
- Customized wellness solutions for organizations
- Online consultations and assessments
Important Notice: Our services are designed to promote wellness and mental health awareness. They are not a substitute for professional medical or psychiatric treatment. Please consult qualified healthcare providers for serious mental health concerns.
3. Eligibility and Registration
3.1 Age Requirements
Our services are intended for individuals aged 18 and above. Programs for minors require parental or guardian consent and supervision.
3.2 Account Information
You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.
4. User Responsibilities
As a user of our services, you agree to:
- Participate in programs with respect and consideration for others
- Maintain confidentiality of other participants' shared information
- Follow facilitator guidelines and instructions during sessions
- Report any concerns or incidents promptly to program coordinators
- Use services only for their intended wellness and educational purposes
- Respect intellectual property rights of Mindstance materials
5. Prohibited Conduct
You may not use our services to:
- Engage in discriminatory, harassing, or inappropriate behavior
- Share confidential information from group sessions
- Disrupt or interfere with programs or other participants
- Use services for commercial purposes without authorization
- Violate any applicable laws or regulations
- Impersonate others or provide false information
6. Payment Terms
6.1 Fees and Charges
Program fees are outlined in your service agreement or enrollment confirmation. Prices are subject to change with advance notice.
6.2 Payment Processing
Payments are processed securely through authorized payment processors. You are responsible for providing accurate payment information.
6.3 Refund Policy
Refund requests are handled on a case-by-case basis. Please contact us at least 48 hours before a scheduled session for cancellation requests.
7. Confidentiality and Privacy
We maintain strict confidentiality standards for all program participants. Information shared during sessions is protected according to our Privacy Policy and professional ethics guidelines.
Participants are expected to respect the confidentiality of others and not share personal information disclosed during group sessions.
8. Intellectual Property Rights
All content, materials, and resources provided by Mindstance, including but not limited to workshop materials, presentations, and methodologies, are protected by intellectual property laws.
You may not reproduce, distribute, or create derivative works from our materials without explicit written permission.
9. Limitation of Liability
Mindstance provides wellness and educational services with the highest professional standards. However, we cannot guarantee specific outcomes or results from our programs.
Our liability is limited to the fees paid for the specific service in question. We are not liable for indirect, consequential, or punitive damages.
Medical Disclaimer: Our services are not medical treatments and should not replace professional healthcare. In case of mental health emergencies, please contact local emergency services or mental health crisis lines immediately.
10. Cancellation and Termination
10.1 Your Right to Cancel
You may cancel your participation in programs according to the cancellation policy outlined in your service agreement.
10.2 Our Right to Terminate
We reserve the right to terminate services for violations of these terms, inappropriate conduct, or other reasonable grounds with appropriate notice.
11. Data Protection and GDPR Compliance
We are committed to protecting your personal data in accordance with applicable data protection laws, including GDPR where applicable. Please refer to our Privacy Policy for detailed information about data handling.
12. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or public health emergencies.
13. Governing Law
These terms are governed by the laws of India. Any disputes will be resolved through appropriate legal channels in Indian jurisdiction.
14. Changes to Terms
We may update these Terms and Conditions from time to time. Material changes will be communicated through email or website notifications. Continued use of our services after changes constitutes acceptance of the updated terms.
15. Contact Information
For questions about these Terms and Conditions or our services, please contact us:
Email: mail.mindstance@gmail.com
Subject Line: Terms and Conditions Inquiry
Response Time: We aim to respond within 2 business days
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
16. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute the entire agreement between you and Mindstance regarding the use of our services.